Shipping Information

Returns

FAQ’s

  • All works are carefully prepared and dispatched directly from Imants Tillers Studio.

    We are pleased to offer FREE DOMESTIC SHIPPING, Australia-wide on all purchases from the studio. Once your order has been dispatched, tracking details will be provided so you can follow its journey to your door.

    INTERNATIONAL SHIPPING is not available at checkout, but shipping options may be available depending on where you live.

    Please get in contact with the studio if you would like to discuss however, all purchases will be subject to applicable duties or taxes and are the responsibility of the recipient.

  • As these are original artworks, we’re generally unable to offer refunds or returns for change of mind.

    That said, we understand that sometimes a piece may feel different once it arrives. If you’re unhappy with your purchase, please notify us within 7 days of delivery and we look to exchange or offer a credit.

    In the in the unlikely event that your work arrives damaged or there is an issue with your order, please notify us within 7 days of delivery.

  • Orders are typically prepared within 1–2 business days. As each work is handled individually by the studio, this timeframe allows us to ensure it is carefully documented, packaged, and ready for transit.

  • Within Australia, delivery generally takes between 2–7 business days, however delivery timeframes may differ depending on destination.

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  • All works are packaged with great care, using double-layered protective materials and padded post satchels, ensuring works will arrive in excellent condition.

  • For all enquiries, please contact the studio via email or by using the contact form. We aim to respond to all messages within 48 hours.

  • Yes. If you’re interested in a particular piece, please include its title (if available) or a description, and we will provide further details.